The Covid pandemic has transformed our modern lives. Additionally, with lockdowns, businesses were forced to become available online also. Customer behavior has changed dramatically, with new expectations towards businesses: people want fast and contactless processes and excellent customer service. The automotive industry is no exemption. Dealers and workshops should adapt to the new, contactless ways of doing business. Remote car diagnostics is one great solution to implement contactless customer service. In this article, you can read about how to transform your customer service with remote car diagnostics, and what benefits it’ll bring to your business.
What is remote diagnostics and how to use it?
Thanks to connected car technology, remote diagnostics make it possible to access cars from a distance. ConnectedWorkshop leverages this technology and provides the real-time technical status of a car for workshops. The rich data retrieved from cars shows workshops show detailed information on the cars’ technical status.
With this, workshops can assess cars with zero contact with the customer and handle communication easily through the chat function. Therefore, customers can stay up to date regarding their car by receiving all messages from their workshop through MyConnectedCar.
The benefits of remote diagnostics can bring to workshops in times of lockdowns
Lockdowns reduced sales and affected dealerships, and workshops’ customer relationships. Dealerships need to look into alternative ways of revenue, and ways of customer retention. Remote car diagnostics offers that. It’s not only convenient for the workshop and the customers but also cheaper. Additionally, during the pandemic customers don’t need to visit their workshop. Cheaper, because workshops don’t need to spend more resources on random checks. They can reach out whenever there is a need for it. In return customers always feel that their workshop takes care of their car. Consequently, workshops are always there when customers need them.
Conclusion
Firstly, remote car diagnostics is not only a great investment in the time of lockdowns but in the long run as well. Secondly, in a time of uncertainty, it builds relationships with the customers that eventually will turn into additional revenue for any workshop. Moreover, workshops can become a lot more efficient and productive by leveraging new technology.
